The CIO Guide to symplr Products

Why It’s Time to Rethink Healthcare Operations

Health systems are under pressure to reduce complexity and improve efficiency, yet nearly 9 in 10 healthcare executives say disconnected clinical, operational, and financial systems prevent them from doing their jobs effectively. These issues contribute to rising costs, staff burnout, and slowed innovation.

As cloud adoption, automation, and AI reshape healthcare delivery, legacy systems and siloed software have become barriers to progress. Application rationalization and standardization are essential to enable consolidation, improve interoperability, and power enterprise-wide automation that drives better outcomes and long-term operational resilience.

Meet the first-of-its Kind Healthcare Operations Platform

The symplr Operations Platform, built in partnership with AWS, is the next-generation digital backbone of healthcare operations, seamlessly connecting symplr and non-symplr products through shared services and APIs to drive efficiency in healthcare organizations, so patients get the care they need, when they need it.

How symplr Fits

symplr drives value across the healthcare system, providing solutions for all your healthcare operations stakeholders. Our platform streamlines workflows, improves care quality, and optimizes provider and organizational performance.

What You’ll Find in This Guide:

• A snapshot of how symplr’s solution areas align to key operational challenges across your enterprise
• Quick-reference summaries of symplr solutions grouped by stakeholder
• symplr Product integration and workflow connections across departments

symplr Products for Clinical Leaders

For CMOs and CNOs who aim to improve care delivery and financial outcomes, the symplr Operations Platform enhances provider performance and supports clinical excellence by enabling clinical leaders to:

• Streamline and improve clinical workflows
• Facilitate quality improvement
• Optimize provider and organization performance
• Maximize incentives and reduce penalties

The symplr Operations Platform integrates tools for provider data management, quality & safety, communication, and physician scheduling to align clinical workflows with patient care goals.

symplr Provider

Healthcare organizations need an effective way to drive care delivery and reimbursement initiatives while decreasing costs, improving provider satisfaction, and optimizing service delivery. symplr Provider helps hospitals and healthcare organizations manage provider data management processes—verification, credentialing, payer enrollment, privileging, peer review, quality improvement, and risk management—faster and more efficiently by improving workflows.

Key Capabilities:

• Provider Credentialing: Speeds up processes, increases security, improves workflows, and reduces the paper burden while maintaining current and accurate data.
• Expedite the privileging process: Automates data entry and manages privileging in an electronic format to improve operational efficiency.
• Digitally facilitate review meetings: Transforms traditional committee review by organizing and conducting the provider review process electronically.
• Streamline the provider application process: Gains efficient application management for successful provider onboarding and recredentialing.
• Get real-time access to your provider data: Grants access to data via the web while maintaining security controls.

Product Integrations

Quality Review

As reimbursement models evolve, it’s vital to monitor, benchmark, and report on provider performance. symplr Quality Review automates workflows for peer review and ongoing professional practice evaluations.

Key Capabilities:

• Peer Review: Enables physician reviewers to log in, review documentation, and make disposition recommendations.
• Focused Professional Practice Evaluation (FPPE): Displays new cases and cases from other groups in an easy-to-manage case log.
• Ongoing Professional Practice Evaluation (OPPE): Tracks provider privilege use and quality indicators.

Product Integrations

symplr Safety

symplr Safety is a digital event-management system built to capture incidents, provide analytics, manage workflows, and monitor safety improvements.

Key Capabilities

• Incident Submission and Automated Status Updates: Allows reporters to track incidents and stakeholders at key milestones.

Product Integrations

symplr Directory

symplr Directory is a platform for operationalizing and monetizing provider data enterprise-wide. It serves as a central hub for provider data management, optimizing data for use across various systems.

Key Capabilities

• Provider Data Management: Manages and curates data including demographics, service lines, and health plans accepted.
• Provider Search: Allows patients and access teams to find the right provider on the right plan.

Product Integrations

About symplr

symplr is a leader in enterprise healthcare operations software and services with a first-of-its-kind operations platform. Trusted in 9 of 10 U.S. hospitals and 400+ U.S. health plans, symplr optimizes operations and maximizes care powered by our cloud-based solutions.